Contact support: ReddrickKonz8915@outlook.com
Getting Started
Browse and save latte art
- Open Discover to browse photos and filter with search or pattern tags.
- Open a work to keep a like, favorite, comment, or follow record.
- Swipe vertically in Watch to browse short latte art videos.
- Open Profile to see your works and saved items.
Create a personal work
- Open the Pour tab and choose Photo or Video.
- Tap the media area, then take a photo or record a video with the camera, or choose existing media from the photo library.
- Add a title and description, then publish when you have enough Coins.
- After publishing, the work appears in Discover and your Profile collection.
Each creation currently uses 65 Coins. A one-time grant of 195 Coins is provided on first entry. If your balance is low, open Get Coins from Profile or use the Coin Store link in the prompt to purchase a consumable Coin pack.
Troubleshooting
The app stays on the start or loading screen
- Confirm the device has a working network connection and reopen the app.
- Tap Start Exploring on the start screen; there are no username or password fields.
- Temporarily disable a VPN, filter, or restricted network and try again.
- If the issue continues, note the time and on-screen message and contact support.
A photo or video cannot be selected
- Reopen the system media picker and choose another photo or video. The picker shares only the item you select with Yeloe.
- Confirm the file still opens in the Photos app and that the device has enough storage.
- Video handling may take longer; keep Yeloe in the foreground until selection completes.
A photo or video cannot be captured, or the avatar cannot be changed
- For a post, open Pour and choose Take Photo or Record Video. For an avatar, open Profile, edit the profile, and choose Camera.
- Allow camera access in iOS Settings > Yeloe. When recording a video with sound, also allow microphone access.
- If the device has no available camera, use Photo Library instead.
A video does not play
- Confirm the device is not critically low on storage, then reopen Watch.
- For an imported video, confirm iOS can still play the source file.
- Close and reopen the app, then test the same video again.
Coins, Purchases, and Refunds
- Coin packs are consumable in-app purchases. The price and taxes on Apple's purchase confirmation screen control.
- If a completed purchase is not reflected in the balance, stay signed in, reopen Coin Store, and confirm the purchase used the current Apple ID.
- Consumable Coins do not support Restore Purchases. Deleting the account may permanently remove the Coin balance.
- For charges or refunds, first check Apple purchase history and use Apple's official refund channel. When contacting Yeloe, include the transaction date, product, and Apple order reference, but never send a complete payment-card number.
Permissions and Tracking
Photo library access is used to choose photos or videos for community posts and a photo for your profile avatar. Camera access is used to take a profile photo or capture photos and videos for community posts. Microphone access records audio with captured videos. Denying these permissions does not affect browsing content. Tracking permission supports Adjust attribution and effectiveness measurement when allowed and can be changed under iOS Settings > Privacy & Security > Tracking.
Account and Data
- Log out: Profile > Settings > Log Out. Logging out does not delete works or interaction records.
- Delete one work: Open the detail page for a work you created, use the delete button, and confirm.
- Permanently delete the account: Open Profile > Settings > Delete Account, review the consequences, choose Delete, and confirm. The app submits the request directly to Yeloe's online services; you do not need to send an email or visit another website.
- Immediate result: Active Yeloe sessions are invalidated and account data stored on the device is removed. You will no longer be able to sign in with or use the deleted account.
- Data covered: Yeloe deletes or irreversibly anonymizes the account profile, user-generated content, social interactions, safety records, Coin balance, and device or attribution identifiers associated with the account. Applicable processors are instructed to delete or de-identify associated data.
- Timing: Processing begins immediately and normally completes within 30 days. The account, content, and unused Coins cannot be restored after deletion completes.
- Limited retention: Only records reasonably required for law, Apple transactions or refunds, duplicate-credit prevention, fraud or security investigations, or legal claims may be retained for the applicable period. They are isolated from active account data and not used to recreate the account.
- Need help: Email support with the subject "Yeloe Account Deletion Help". Support can assist with a deletion request but is not required to complete the in-app deletion flow. Never send a password, session token, or full payment-card number.
- There is no one-tap export tool. Email support for a data-access or portable-copy request.
Content Safety
- Report a post: Open the work, tap the ellipsis button, choose Report Post, and select a reason. The post is hidden immediately.
- Report a comment: Tap the ellipsis button beside a comment, choose Report Comment, and select a reason. This path is available in both work details and video comments.
- Block a user: Open their work or a comment action menu and choose Block followed by the displayed creator name. Their posts and comments are hidden and the follow relationship is removed.
- Review reports: Open Profile > Settings > Submitted Reports.
- Undo a block: Open Profile > Settings > Blocked Accounts and tap the account.
- Read the rules or escalate a concern: Use Community Guidelines or Safety Support in Profile > Settings.
Include This in a Support Request
- Yeloe version and iOS version;
- Device model;
- The affected screen, steps taken, and approximate time;
- A screenshot that contains no password, token, or payment-card information; and
- For purchase issues, the relevant Apple order reference.